Refund & Return Policy
Effective Date: [Insert Date]
7-Day Return & Refund Policy
At Herbal Treasure, we value customer satisfaction and strive to provide the best quality herbal products. If you are not completely satisfied with your purchase, you may return it within 7 days of receiving your order, subject to the following conditions.
Eligibility for Returns & Refunds
✅ The product must be unused, unopened, and in its original packaging.
✅ You must provide proof of purchase (order number or receipt).
✅ Returns must be initiated within 7 days of delivery.
✅ Items that are damaged, used, or opened will not be eligible for a return.
✅ Refunds will be issued only for defective or incorrect products sent by us.
How to Request a Return or Refund
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Contact Us: Email us at herbaltreasure01@gmail.com or call 03198546944 within 7 days of receiving your order.
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Provide Details: Share your order number, product details, and the reason for the return or refund request.
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Return Approval: Once your request is approved, we will provide instructions for returning the item.
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Refund Processing: After receiving and inspecting the returned product, we will process your refund within 3-5 business days. Refunds will be issued via the original payment method or store credit.
Non-Refundable Items
❌ Opened or used products.
❌ Items returned after 7 days of delivery.
❌ Products damaged due to mishandling by the customer.
Exchange Policy
We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.
Shipping Costs
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Customers are responsible for return shipping costs unless the product received was defective or incorrect.
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Herbal Treasure is not liable for lost or damaged return shipments.
Contact Us
For any questions regarding returns or refunds, feel free to contact us:
📧 Email: herbaltreasure01@gmail.com
📞 Phone/WhatsApp: 03198546944
📍 Location: G-11/3, Islamabad
🌐 Website: www.herbaltreasures.website
Thank you for shopping with Herbal Treasure – Your satisfaction is our priority!
